# Why was my foreign (USD/EUR) virtual bank account request declined/taking too long to get approved? #### 1. Unclear or Unreadable Document We must be able to clearly verify your identity. If the document on file is blurry, poorly lit, cropped, submitted in black and white, or provided as a screenshot, your application may be declined. **How to fix it:**\ Please contact Lotus Support and request access to re-upload a clear, high-quality, color photo of your original document. Make sure all details are fully visible and easy to read. *** #### 2. Temporary or Unsupported Document Temporary IDs, NIN slips, black-and-white scans, photocopies, or screenshots are not accepted for verification. **How to fix it:**\ Please contact Lotus Support and request access to upload a valid, original identity document, such as: * National ID * Passport * Driver’s license * Voter’s card Make sure the document is submitted as a clear, high-quality color photo. *** #### 3. Restricted Country Due to regulatory and compliance requirements, Lotus is unable to provide USD or EUR bank accounts in certain countries read [Restricted Geos](/v2-documentation/ecosystem/lotus-finance/l-banko/l-banko-restricted-geos.md). *** #### 4. Altered or Edited Document For security and compliance reasons, any document that appears to be edited, modified, or tampered with cannot be accepted. *** #### 5. Expired Document Your identity document must be valid at the time of submission. Expired documents cannot be accepted. *** #### Need More Help? Our support team is always ready to assist you. Contact us at ****\ Or open the Lotus app and go to **Account > Support** to chat with support directly. With a valid and clearly submitted identity document, your application can be reviewed smoothly for seamless international transactions. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.lotusnetwork.net/v2-documentation/ecosystem/lotus-finance/l-banko/why-was-my-foreign-usd-eur-virtual-bank-account-request-declined-taking-too-long-to-get-approved.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.